Refund and Cancellation Policy

1. Start with your payment channel

Your receipt identifies the company or store that billed you. Apple controls App Store refunds, Google controls many Google Play refunds, and RelyTech LLC reviews eligible direct website and cryptocurrency purchases.

Uninstalling RelyVPN does not cancel a subscription. Cancel through the same store or billing channel used to purchase it.

2. Apple App Store purchases

Apple processes App Store payments and decides refund eligibility under its rules and applicable law. RelyTech LLC cannot approve or send an App Store refund directly.

Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
Choose “Request a refund,” select the RelyVPN purchase or subscription, provide the reason, and submit.
Use Apple subscription settings to stop future renewal. A refund request by itself may not cancel the subscription.

Apple says eligibility varies by country or region. If Apple approves a refund, Apple controls when the funds return to the original payment method. See Apple's refund instructions and cancellation instructions.

3. Google Play purchases, where available

RelyVPN is not currently presented on this website as a verified Google Play download. If a Google Play purchase is available in your storefront, Google Play's billing and refund rules apply.

Within 48 hours of purchase, request a refund through Google Play's refund flow. Approval is not guaranteed.
After 48 hours, contact rely_support@relyvpn.com with the Google Play order ID so we can review the request under this Policy and applicable law.
Cancel future renewals in Google Play subscriptions. You normally retain access through the end of the paid period.

See Google's current refund policy and subscription cancellation instructions.

4. Direct website, card, WeChat Pay, and Alipay purchases

You may request a refund within 14 calendar days after a direct purchase if no paid VPN entitlement has been used and no purchased data has been consumed. Activation alone does not disqualify a request; actual use of the paid benefit does.

We will also review duplicate charges, an incorrect amount charged by our checkout, failure to deliver the purchased entitlement, or a material technical defect that we cannot resolve within a reasonable time. Once a paid service has been materially used or purchased data has been consumed, the purchase is normally non-refundable except where applicable law requires otherwise.

Prepaid time plans and data packages do not renew unless the checkout clearly states that they are subscriptions. If a direct recurring card subscription is offered, use the cancellation link in its receipt or contact support before the next renewal date.

5. USDT and other cryptocurrency purchases

Blockchain transfers are irreversible. You are responsible for selecting the exact network displayed at checkout, using the displayed address, sending the exact amount before expiry, and accounting for exchange or wallet withdrawal fees.

We cannot recover funds sent to the wrong address, on an unsupported network, after the payment address expires, or below the required amount when the funds never reach an address controlled by us.

For a successfully received cryptocurrency payment, you may request a refund within 14 calendar days if no paid VPN entitlement has been used and no purchased data has been consumed. We also review confirmed payments for which the entitlement was not delivered.

If approved, a cryptocurrency refund is returned manually in the same asset, based on the amount actually received, less the actual outbound blockchain network fee where permitted by law. Exchange fees, wallet withdrawal fees, price changes, and fees paid to third parties are not reimbursed. We will ask for a compatible refund address and proof sufficient to connect the request to the payment. We will never ask for a seed phrase or private key.

6. How to request a direct refund

Email rely_support@relyvpn.com with the subject “RelyVPN refund request.” Include:

payment channel and purchase date;
order, transaction, or blockchain transaction ID;
the RelyVPN device ID or license ID connected to the purchase;
the item and amount purchased; and
a brief explanation of the issue.

Do not email full card details, account passwords, identity documents unless specifically and lawfully requested, cryptocurrency seed phrases, or private keys.

7. Review and payment timing

We aim to respond to a complete direct refund request within five business days and, if approved, initiate the refund within ten business days. Banks, wallets, payment processors, and blockchains control final delivery time. We may request reasonable evidence to prevent fraud or locate a no-account purchase.

A full refund may revoke the associated license, data package, subscription period, or other entitlement. A platform refund can also cause the store to revoke access. Refunds are returned through the original channel where practical and lawful.

8. Abuse, chargebacks, and mandatory rights

We may deny a voluntary refund where there is evidence of material use, policy abuse, repeated refund behavior, fraud, altered receipts, or a Terms violation. An unresolved chargeback may lead to suspension of the related entitlement while the payment provider investigates.

Nothing in this Policy limits non-waivable rights under applicable consumer law. Where local law or a platform rule gives you a broader right, that rule controls.

9. Contact

RelyTech LLC · rely_support@relyvpn.com
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA