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隐私政策与服务条款

最后更新:2024年3月20日

以下详细法务条款当前仍以英文原文为准,我们会继续补齐完整的中文法律文本版本。

General

This is the most recent terms of services agreements as of March 20, 2024. When accessing the services of RelyVPN, you agree to the terms listed below. If you disagree with any of the terms, then you may not access the services. We reserve the right to change this policy at any time without notice, so please check it regularly. Please read the terms and conditions very carefully before using RelyVPN. We strongly recommend that you explore the RelyVPN website before using the service.

Services and Privacy Policy

RelyVPN provides secure and private data transmission. RelyVPN does not store users' originating IP addresses when connected to our service and therefore cannot identify users when provided IP addresses of our servers. Additionally, RelyVPN cannot disclose information about the applications, services, or websites our users access while connected to our services, as RelyVPN does not store this information. RelyVPN will never use your credentials without your permission.

Account Information

In order to enroll you in our service and maintain your account, we may need to collect your email address after purchasing. We may also use your Apple ID for billing and customer support. From time to time, we may use your Apple ID to request your feedback on our service, advise you of promotional offers regarding our current and new services, and provide you with updates on our new products and product features.

We may also collect information such as your email and payment information in connection with your purchase of our products and services. This information is used to fulfill your purchase and to bill you as necessary based on your service plan.

The service our app provides is in compliance with relevant laws. Please be noted that torrenting is not available when connected to VPN because torrents may result in bans of your IP address by third parties.

Copyright

The Service, its original content, features, and functionality are and will remain the exclusive property of RelyVPN and its licensors. The Service is protected by copyright, trademark, and other laws of both the relevant jurisdictions and foreign countries.

End User License Agreement (EULA) for RelyVPN

This End User License Agreement ("Agreement") is a legal agreement between you ("User", "you" or "your") and RelyVPN ("we", "us", "our", or "Company") for the use of our virtual private network service and related software applications (collectively, the "Service"). By downloading, installing, or using the Service, you agree to be bound by the terms of this Agreement.

Acceptance of Terms

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, you must not use our Service.

License Grant

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service for your personal use.

Prohibited Activities

You explicitly agree not to:

Service Availability and Performance

You acknowledge and agree that:

Intellectual Property Rights

All rights, title, and interest in and to the Service, including all intellectual property rights, are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws.

Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, all licenses and rights to use the Service shall immediately terminate.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Changes to the Agreement

We reserve the right to modify this Agreement at any time. We will notify users of any material changes through the Service or via email. Your continued use of the Service after such modifications constitutes your acceptance of the updated Agreement.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered, without regard to its conflict of law provisions.

Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.

Contact Information

If you have any questions about this Agreement, please contact us through the support channels provided in the Service.

By using the Service, you acknowledge that you have read this Agreement, understand it, and agree to be bound by its terms and conditions.


特定商取引法に基づく表記
(Commercial Disclosure)

以下は、特定商取引法および割賦販売法に基づく表記です。

The following is a disclosure based on the Specified Commercial Transactions Act and the Installment Sales Act.

法人名
(Legal Name)
未来創造株式会社
TomorrowSoft K.K.
所在地
(Address)
〒104-0033
東京都中央区新川一丁目7番1号814号室
Room 814, 1-7-1 Shinkawa, Chuo-ku, Tokyo 104-0033, Japan
電話番号
(Phone Number)
お問い合わせはメールでお願いいたします。必要に応じて電話番号を開示いたします。
Please contact us via email. We will provide a phone number upon request if needed.
メールアドレス
(Email Address)
support_team@relyvpn.com
代表者
(Head of Operations)
Loki Wong, Jay Chaw
追加料金
(Additional Fees)
表示価格に消費税が含まれています。サービス料金以外の手数料などはありません。
The displayed prices include consumption tax. There are no additional fees beyond the service price.
交換・返品・キャンセルポリシー
(Exchanges & Returns Policy)
<一般的な返品・交換> プレミアムサービスにお申し込み後30日以内であれば、全額返金を保証します。返金をご希望の場合は、support_team@relyvpn.comまでご連絡ください。サポートチームが7営業日以内に返金手続きを行います。

<サービス不具合時の返品・交換> サービスに不具合があった場合、直ちにサポートチームにご連絡ください。問題の解決または状況に応じた適切な補償を提供いたします。

For English Users: We offer a 30-day money-back guarantee for all Premium subscriptions. If you're not satisfied, please contact our support team at support_team@relyvpn.com to request a refund. Refunds will be processed within 7 business days.

For service defects or issues, please contact our support team immediately. We will resolve the problem or provide appropriate compensation based on the situation.
提供時期
(Delivery Times)
お支払い完了後、即時にサービスが有効化されます。
The service will be activated immediately after successful payment.
決済方法
(Accepted Payment Methods)
Apple Pay、クレジットカード(Visa、Mastercard、American Express、JCB、Discover、Diners Club)、WeChat Pay、Alipay
Apple Pay, Credit Cards (Visa, Mastercard, American Express, JCB, Discover, Diners Club), WeChat Pay, Alipay
支払期間
(Payment Period)
即時決済
Payments are processed immediately.
価格
(Price)
料金プランページをご参照ください。
Please refer to our Pricing page for current plans and prices.

※電話番号について: 特定商取引法の規定により、個人事業者の場合は「請求があれば遅滞なく開示する」という記載で代替することができます。当社では、お客様のプライバシーを第一に考え、メールでのお問い合わせを基本としております。必要に応じて、電話番号を開示いたします。
※Regarding Phone Number: According to the Specified Commercial Transactions Act, sole proprietors can substitute the phone number with a statement that "it will be disclosed without delay upon request." We prioritize customer privacy and prefer email communication. We will provide a phone number when necessary.

その他の情報 (Additional Information)

動作環境
(Operating Environment)
iPhone: iOS 14.0以降 / iPad: iPadOS 14.0以降 / Mac: macOS 11.0以降 / Vision Pro: visionOS 1.0以降
Android 8.0+ / Windows 10+

定期購入契約に関する事項 (Recurring Subscriptions)

定期購入契約の更新
(Subscription Renewal)
プレミアムプランは自動更新されます。自動更新を停止するには、お支払い期間の終了の少なくとも24時間前に、お使いのデバイスのアプリ内課金設定から自動更新をオフにしてください。

Premium plans automatically renew. To stop automatic renewal, turn off auto-renewal in your device's subscription settings at least 24 hours before the end of the current payment period.
解約方法
(Cancellation Method)
サブスクリプションはいつでも解約できます。解約は以下の手順で行えます:
1. iOSデバイスの「設定」アプリを開く
2. Apple IDをタップ
3. 「サブスクリプション」をタップ
4. 「RelyVPN」を選択し、「サブスクリプションをキャンセルする」をタップ

You can cancel your subscription at any time by following these steps:
1. Open the "Settings" app on your iOS device
2. Tap your Apple ID
3. Tap "Subscriptions"
4. Select "RelyVPN" and tap "Cancel Subscription"

Last updated: March 20, 2024